CARE CURE – Annual Service Contract (Available for Year 2 - 6)
CARE Plan Available for purchase after Year 1 for CURE Post-Processing Unit
1 Year Contract incl. the Following Services:
Access to the RS Customer Portal allowing for remote device management
Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
CARE ONE – Annual Service Contract (Available for Year 2 - 6)
CARE Plan Available for purchase after Year 1 for ONE 3D Printer
1 Year Contract incl. the Following Services:
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
CARE PLUS CURE – 3 years contract
CARE PLUS for the CURE Post-Processing Unit
3-Year Contract Includes the Following Services:
Access to 90-Day Remote Coach for onboarding and continued workflow training (only if CURE is purchased in combination with a RS 3D Printer)
Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
Access to the RS Customer Portal allowing for remote device management
Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS CURE – Annual Service Contract (Available for Year 2 & 3)
CARE PLUS for the CURE Post-Processing Unit Available for Purchase After Year 1
1-Year Contract Includes the Following Services:
Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
Access to the RS Customer Portal allowing for remote device management
Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS ONE – 3 years contract
CARE PLUS for the ONE 3D Printer for 3-Years
3-Year Contract Includes the Following Services:
- Access to 90-Day Remote Coach for onboarding and continued workflow training
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS ONE – Annual Service Contract (Available for Year 2 & 3)
CARE PLUS Available for purchase for Year 2 & 3 for ONE 3D Printer:
1 Year Contract Includes the Following Services:
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS ONE, WASH, CURE – 3 years contract
CARE PLUS for ONE, WASH, CURE - 3 years contract
3-Year Contract Includes the Following Services:
- Access to 90-Day Remote Coach for onboarding and continued workflow training
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS PRO 20 – 3 years contract
CARE PLUS for the PRO 20 3D Printer
3-Year Contract Includes the Following Services:
- Access to 90-Day Remote Coach for onboarding and continued workflow training
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS PRO 20 – Annual Service Contract (Available for Year 2 & 3)
CARE PLUS Available for purchase for Year 2 & 3 for PRO 20 3D Printer
1 Year Contract Includes the Following Services:
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS PRO 20, WASH, CURE – 3 years contract
CARE PLUS for the PRO 20 3D Printer, WASH and CURE
3-Year Contract Includes the Following Services:
- Access to 90-Day Remote Coach for onboarding and continued workflow training
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS PRO 30 – 3 years contract
CARE PLUS for the PRO 30 3D Printer
3-Year Contract Includes the Following Services:
- Access to 90-Day Remote Coach for onboarding and continued workflow training
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS PRO 30 – Annual Service Contract (Available for Year 2 & 3)
CARE Plus Available for purchase for Year 2 & 3 for PRO 30 3D Printer
1 Year Contract Includes the Following Services:
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS PRO 30, WASH, CURE – 3 years contract
CARE PLUS for the PRO 30 3D Printer, WASH and CURE
3-Year Contract Includes the Following Services:
- Access to 90-Day Remote Coach for onboarding and continued workflow training
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS RS cure XL – 3 years contract
CARE PLUS for the RS cure XL
3-Year Contract Includes the Following Services:
On-site Installation & Training (1,5 days on-site and 1,5 days remote - expert equipment setup and hands-on training to ensure your team is confident and ready for production from day one) *
90-Day Remote Coach with Rapid Shape Workflow Specialists for continued expert training
On-Site Preventative Maintenance 2x per Year (6 Month Intervalls) includes on-site repairs if necessary**
Ongoing Expert Support with access to workflow guides, troubleshooting tools and expert technical assistance through RS Support
Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
Services are Only Provided if RS cure XL was purchased in Combination with a RS 3D Printer
**On-site installation is considered the first visit in Year 1 of CARE PLUS Plan
CARE PLUS RS cure XL – Annual Service Contract (Available for Year 2 & 3)
CARE PLUS for the RS cure XL available for purchase after Year 1
1-Year Contract Includes the Following Services:
- On-Site Preventative Maintenance 2x per Year (6 Month Intervalls) includes on-site repairs if necessary*
- Ongoing Expert Support with access to workflow guides, troubleshooting tools and expert technical assistance through RS Support
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
Services are Only Provided if RS cure XL was purchased in Combination with a RS 3D Printer
CARE PLUS WASH – 3 years contract
CARE PLUS for the WASH Post-Processing Unit
3-Year Contract Includes the Following Services:
Access to 90-Day Remote Coach for onboarding and continued workflow training (only if WASH is purchased in combination with a RS 3D Printer)
Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
Access to the RS Customer Portal allowing for remote device management
Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS WASH – Annual Service Contract (Available for Year 2 & 3)
CARE PLUS for the WASH Post-Processing Unit Available for Purchase After Year 1
1-Year Contract Includes the Following Services:
Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
Access to the RS Customer Portal allowing for remote device management
Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS WASH/CURE from 2nd device
Service subscription -Desktop Care Plus- for Rapid Shape devices of type x_cure
Best CARE solution for ensuring high device availability (HOT-SWAP) and validated devices
Services included, additional to Rapid Shape’s “Free Services”:
Included HOT-SWAP service (defective devices to be swapped), with granted max. reaction time*
Device validation performed by support agent in remote (system check-up, software updates, certification declaring system conformity (12 month), recommendation to maintain system stability)
Repair savings (discounts on repairs)**
Access to priority support agent (calling / contacting experienced agents, with granted max. reaction time)***
Access to the Customer Portal (viewing the status of your device, consumption and manage your devices)
Desktop CARE PLUS may be purchased only until 30 days after delivery of your device (extended period to 90 days special offer until 02.04.2024)
* Cost for transport the device from/to Rapid Shape Service Center included. Repair costs of defective device not included but discounted.
Available if machine younger than 36m and machine version still in production.
** Repair discounts currently 30% to all Self-Repairs-Kits and repairs Category A, B, C and D.
*** Maximum reaction time is 4hrs (during regular work hours in CET, EST, CST). Also, phone support access possible.
CARE PLUS x20+/x30+ from 2nd device
Desktop CARE PLUS PRO 20, x20+, x30+ ab dem 2. Gerät
entsprechend Wartungsbedingungen DOCR000728 und Übernahmeprotokoll DOCR000017
CARE PLUS x50 – Annual Service Contract (Available for Year 2 & 3)
CARE PLUS Plan is available for purchase after Year 1
1-Year Contract Includes the Following Services:
- On-site Installation & Training (1,5 days on-site and 1,5 days remote - expert equipment setup and hands-on training to ensure your team is confident and ready for production from day one)
- 90-Day Remote Coach with Rapid Shape Workflow Specialists for continued expert training
- On-Site Preventative Maintenance (6 Month Intervall after installation) includes on-site repairs if necessary
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Ongoing Expert Support with access to workflow guides, troubleshooting tools and expert technical assistance through RS Support
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS x50– 3 years contract
CARE PLUS for the D50+ 3D Printer
3-Year Contract Includes the Following Services:
- On-site Installation & Training (1,5 days on-site and 1,5 days remote - expert equipment setup and hands-on training to ensure your team is confident and ready for production from day one)
- 90-Day Remote Coach with Rapid Shape Workflow Specialists for continued expert training
- On-Site Preventative Maintenance 2x per Year (6 Month Intervalls) includes on-site repairs if necessary *
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Ongoing Expert Support with access to workflow guides, troubleshooting tools and expert technical assistance through RS Support
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
*On-site installation is considered the first visit in Year 1 of CARE PLUS Plan
CARE PRO 20, x20 – Annual Service Contract (Available for Year 2 - 6)
CARE Plan Available for purchase after Year 1 for PRO 20 3D Printer
1 Year Contract incl. the Following Services:
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
CARE PRO 30, x30 – Annual Service Contract (Available for Year 2 - 6)
CARE Plan Available for purchase after Year 2 for PRO 30 3D Printer
1 Year Contract incl. the Following Services:
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
CARE RS cure XL – Annual Service Contract (Available for Year 2 - 6)
CARE Plan for the RS cure XL available for purchase after Year 1
1-Year Contract Includes the Following Services:
- On-Site Preventative Maintenance 1x per Year (12 Month Intervalls) includes on-site repairs if necessary*
- Ongoing Expert Support with access to workflow guides, troubleshooting tools and expert technical assistance through RS Support
Services are Only Provided if RS cure XL was purchased in Combination with a RS 3D Printer