CARE CURE – 1 year contract (Applicable for years 2 to 6)
CARE Plan Available for purchase after Year 2 for CURE Post-Processing Unit
1 Year Contract incl. the Following Services:
Access to the RS Customer Portal allowing for remote device management
Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
CARE ONE – 1 year contract continued
CARE Plan Available for purchase after Year 2 for ONE 3D Printer
1 Year Contract incl. the Following Services:
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
CARE PLUS CURE – 1 year contract (Applicable for years 2 & 3)
CARE Plus for the CURE Post-Processing Unit Available for Purchase After Year 1
1-Year Contract Includes the Following Services:
Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
Access to the RS Customer Portal allowing for remote device management
Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS ONE - up to year 3
CARE Plus Available for purchase for Year 2 & 3 for ONE 3D Printer:
1 Year Contract Includes the Following Services:
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS PRO 20/x30+ - up to year 3
CARE Plus Available for purchase for Year 2 & 3 for PRO 20 3D Printer
1 Year Contract Includes the Following Services:
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS WASH – 1 year contract (Applicable for years 2 & 3)
CARE Plus for the WASH Post-Processing Unit Available for Purchase After Year 1
1-Year Contract Includes the Following Services:
Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
Access to the RS Customer Portal allowing for remote device management
Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
CARE PLUS WASH/CURE from 2nd device
Service subscription -Desktop Care Plus- for Rapid Shape devices of type x_cure
Best CARE solution for ensuring high device availability (HOT-SWAP) and validated devices
Services included, additional to Rapid Shape’s “Free Services”:
Included HOT-SWAP service (defective devices to be swapped), with granted max. reaction time*
Device validation performed by support agent in remote (system check-up, software updates, certification declaring system conformity (12 month), recommendation to maintain system stability)
Repair savings (discounts on repairs)**
Access to priority support agent (calling / contacting experienced agents, with granted max. reaction time)***
Access to the Customer Portal (viewing the status of your device, consumption and manage your devices)
Desktop CARE PLUS may be purchased only until 30 days after delivery of your device (extended period to 90 days special offer until 02.04.2024)
* Cost for transport the device from/to Rapid Shape Service Center included. Repair costs of defective device not included but discounted.
Available if machine younger than 36m and machine version still in production.
** Repair discounts currently 30% to all Self-Repairs-Kits and repairs Category A, B, C and D.
*** Maximum reaction time is 4hrs (during regular work hours in CET, EST, CST). Also, phone support access possible.
CARE PLUS x20+/x30+ from 2nd device
Desktop CARE PLUS PRO 20, x20+, x30+ ab dem 2. Gerät
entsprechend Wartungsbedingungen DOCR000728 und Übernahmeprotokoll DOCR000017
CARE PRO 20/x30+ - continued
CARE Plan Available for purchase after Year 2 for PRO 20 3D Printer
1 Year Contract incl. the Following Services:
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
CARE PRO 30 - continued
CARE Plan Available for purchase after Year 2 for PRO 30 3D Printer
1 Year Contract incl. the Following Services:
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
CARE WASH – 1 year contract (Applicable for years 2 to 6)
CARE Plan Available for purchase after Year 2 for WASH Post-Processing Unit
1 Year Contract incl. the Following Services:
Access to the RS Customer Portal allowing for remote device management
Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
CARE WASH/CURE from 2nd device
Service subscription -Desktop CARE- for Rapid Shape devices of type x wash, WASH,
Best CARE solution for ensuring validated devices
Services included, additional to Rapid Shape’s “Free Services”:
Device validation performed by support agent in remote (system check-up, software updates, certification declaring system conformity (12 month), recommendation to maintain system stability)
Access to priority support agent (calling / contacting experienced agents, with granted max. reaction time)*
Access to the Customer Portal (viewing live status of your device, performance dashboard, manage your devices)
Desktop CARE may be purchased only until the first 30 days after delivery of your device (thereafter, it is only available with an opt-in charge of +50%)
* Maximum reaction time is 4hrs (during regular work hours in CET, EST, CST). Also, phone support access possible.
CARE x20+/x30+ from 2nd device
Desktop CARE PRO 20, x20+, x30+ für das 2. Gerät
entsprechend Wartungsbedingungen DOCR000728 und Übernahmeprotokoll DOCR000017
Kostenfrei für das 1. Jahr ab Maschinenauslieferung
CARE x20+/x30+ from 2nd device
Desktop CARE PRO 20, x20+, x30+ ab dem 2. Gerät
entsprechend Wartungsbedingungen DOCR000728 und Übernahmeprotokoll DOCR000017
Kostenfrei für das 1. Jahr ab Maschinenauslieferung
CARE x50+ - continued
Industrial CARE x50+
entsprechend Wartungsbedingungen DOCR000728 und Übernahmeprotokoll DOCR000017
Industrial CARE CURE XL – 1 year contract (Applicable for years 2 to 6)
Industrial CARE Plan for the RS cure XL available for purchase after Year 1
1-Year Contract Includes the Following Services:
- On-Site Preventative Maintenance 1x per Year (12 Month Intervalls) includes on-site repairs if necessary*
- Ongoing Expert Support with access to workflow guides, troubleshooting tools and expert technical assistance through RS Support
Services are Only Provided if RS cure XL was purchased in Combination with a RS 3D Printer
Industrial CARE PLUS CURE XL – 1 year contract (Applicable for years 2 & 3)
CARE Plus for the RS cure XL available for purchase after Year 1
1-Year Contract Includes the Following Services:
- On-Site Preventative Maintenance 2x per Year (6 Month Intervalls) includes on-site repairs if necessary*
- Ongoing Expert Support with access to workflow guides, troubleshooting tools and expert technical assistance through RS Support
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
Services are Only Provided if RS cure XL was purchased in Combination with a RS 3D Printer
Industrial CARE PLUS x50 – 1 year contract (Applicable for years 2 & 3)
Industrial CARE Plus Plan is available for purchase after Year 1
1-Year Contract Includes the Following Services:
- On-site Installation & Training (1,5 days on-site and 1,5 days remote - expert equipment setup and hands-on training to ensure your team is confident and ready for production from day one)
- 90-Day Remote Coach with Rapid Shape Workflow Specialists for continued expert training
- On-Site Preventative Maintenance (6 Month Intervall after installation) includes on-site repairs if necessary
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Ongoing Expert Support with access to workflow guides, troubleshooting tools and expert technical assistance through RS Support
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
Industrial CARE x50 – 1 year contract (Applicable for years 2 to 6)
Industrial CARE Plan is Available for purchase after Year 1
1-Year Contract Includes the Following Services:
On-Site Preventative Maintenance 1x per Year (12 Month Intervalls)
Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
Ongoing Expert Support with access to workflow guides, troubleshooting tools and expert technical assistance through RS Support
Light sensor recalibration
Recalibration of your light sensor for always maintaining the correct light output of your Rapid Shape 3D printing system and to guarantee constant printing results
Mandatory to be done once a year
Procedure: You send in your sensor and receive it back tested and recalibrated after a short processing time
On-Site System check-up + guided install x50+
One-time on-site system check-up x50+
(Check of log files, sensor, and hardware status; Preventive wear parts exchange;
firm- and software updates on devices; slicing software update on used computers;
Remuneration is exclusive of any travel expenses, transportation and accommodation costs,
and any traveling times of the personnel.)
Remote system check&guided installation x20+, PRO 20, x30+, PRO 30
Remote system check and guided installation (PRO 20, PRO 30, x30+)
Service plan CARE PLUS CURE - 3 years contract
CARE Plus for the CURE Post-Processing Unit
3-Year Contract Includes the Following Services:
Access to 90-Day Remote Coach for onboarding and continued workflow training (only if CURE is purchased in combination with a RS 3D Printer)
Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
Access to the RS Customer Portal allowing for remote device management
Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime
Service plan CARE PLUS ONE 3 years
CARE Plus for the ONE 3D Printer for 3-Years
3-Year Contract Includes the Following Services:
- Access to 90-Day Remote Coach for onboarding and continued workflow training
- Ongoing expert remote support incl. workflow guides, troubleshooting tools and more
- Access to the RS Customer Portal allowing for remote device management
- Annual Remote Device Calibration via RS Support incl. Sensor-send-in for recalibration
- Hot Swap and Full Repair Coverage incl. parts, labor and freight minimizing downtime