CARE PLUS WASH/CURE from 2nd device

• Service subscription -Desktop Care Plus- for Rapid Shape devices of type x_cure
• Best CARE solution for ensuring high device availability (HOT-SWAP) and validated devices
• Services included, additional to Rapid Shape’s “Free Services”:
  • Included HOT-SWAP service (defective devices to be swapped), with granted max. reaction time*
  • Device validation performed by support agent in remote (system check-up, software updates, certification declaring system conformity (12 month), recommendation to maintain system stability)
  • Repair savings (discounts on repairs)**
  • Access to priority support agent (calling / contacting experienced agents, with granted max. reaction time)***
  • Access to the Customer Portal (viewing the status of your device, consumption and manage your devices)
• Desktop CARE PLUS may be purchased only until 30 days after delivery of your device (extended period to 90 days special offer until 02.04.2024)

* Cost for transport the device from/to Rapid Shape Service Center included. Repair costs of defective device not included but discounted.
Available if machine younger than 36m and machine version still in production.
** Repair discounts currently 30% to all Self-Repairs-Kits and repairs Category A, B, C and D.
*** Maximum reaction time is 4hrs (during regular work hours in CET, EST, CST). Also, phone support access possible.